Real X-Ray After-Sales Support Case: Remote Troubleshooting for a 50kW DR System
After-sales support is especially important for digital X-ray equipment. A complete DR system combines a high-voltage generator, X-ray tube, detector, control interface, imaging software, workstation, and multiple electrical and mechanical components. When an abnormal code appears, the issue cannot always be evaluated from a single photo or a short description. Recently, UMY Medical supported an
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