Privacy Policy

This Privacy Policy explains how Guangzhou UMY Medical Equipment Co., Ltd. (“UMY Medical”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit or interact with www.umymedicalequip.com.

By using this website, submitting an inquiry, contacting us by email or WhatsApp, or using our online chat services, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect personal and business information that you voluntarily provide when contacting us, requesting product information, submitting an inquiry, or communicating with our sales team.

This information may include:

• Name
• Company or institution name
• Email address
• Phone number or WhatsApp number
• Country or region
• Product requirements
• Quotation or tender information
• Messages and other information you choose to provide

Our contact forms currently request information such as name, company or institution, phone or WhatsApp number, email address, and inquiry details.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location derived from IP address
• Pages visited
• Referring website or search source
• Date and time of visits
• Interaction with website features
• Advertising and campaign interaction data

3. How We Use Your Information

We may use collected information for the following purposes:

• Responding to product inquiries and quotation requests
• Providing product specifications, configuration information, and technical documents
• Reviewing tender and project requirements
• Communicating with hospitals, clinics, distributors, laboratories, and project buyers
• Providing sales and after-sales support
• Improving website content, navigation, and user experience
• Analyzing website traffic and marketing performance
• Measuring advertising effectiveness
• Preventing spam, abuse, fraud, or security incidents
• Maintaining business and communication records where appropriate

4. Contact Forms and Inquiry Information

When you submit a form on our website, the information you provide may be transmitted to and stored by our website systems and used by UMY Medical staff to respond to your inquiry.

We may retain inquiry information for a reasonable period to support quotation follow-up, project communication, after-sales service, record keeping, and future business correspondence.

Please avoid submitting unnecessary sensitive personal information through general inquiry forms.

5. Email and WhatsApp Communications

If you contact UMY Medical by email or WhatsApp, we may receive your contact information, message content, attachments, and other information that you choose to provide.

Communications sent through WhatsApp are also subject to the privacy practices and terms of WhatsApp and its service providers.

We use these communication channels primarily for product inquiries, quotations, project discussions, order coordination, technical communication, and after-sales support.

6. Live Chat

Our website may use a third-party live chat service, including tawk.to, to allow visitors to communicate with our team.

When you use live chat, the service may process information such as your IP address, browser and device information, pages viewed, chat messages, and information you voluntarily provide during the conversation.

The processing of information by the chat provider is also subject to that provider’s own privacy policy and terms.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, understand visitor behavior, improve site performance, remember preferences, and measure advertising effectiveness.

Cookies may include:

• Essential or functional cookies
• Analytics cookies
• Performance cookies
• Advertising or conversion-measurement cookies

You may control or disable cookies through your browser settings. Disabling some cookies may affect certain website functions.

8. Google Analytics and Google Tag Manager

We may use Google Analytics, including Google Analytics 4 (GA4), to understand how visitors interact with our website.

Google Analytics may collect technical and usage information such as device type, browser information, approximate location, traffic source, page activity, and interaction events.

Google Tag Manager may be used to manage analytics, conversion tracking, and related website tags. Google Tag Manager itself is primarily a tag-management system, while individual services loaded through it may process data according to their own policies.

9. Google Ads and Advertising Measurement

We may use Google Ads and related conversion-measurement technologies to evaluate advertising performance and understand whether visitors complete actions such as submitting an inquiry or contacting our sales team.

Depending on your location, browser settings, and consent choices, advertising technologies may use cookies or similar identifiers for measurement, reporting, and advertising-related purposes.

10. How We Share Information

UMY Medical does not sell personal information to advertisers.

We may share information only where reasonably necessary with service providers that support our website and business operations, such as:

• Website hosting and infrastructure providers
• Website form and communication service providers
• Analytics and advertising platforms
• Live chat providers
• Email and messaging providers
• IT, security, and technical service providers
• Logistics, service, or project partners where required to fulfill a specific customer request

Where information is shared for a customer project, we aim to limit the information to what is reasonably necessary for the relevant business purpose.

11. International Data Transfers

UMY Medical serves customers and website visitors in multiple countries. Information may therefore be processed, stored, or transferred across national borders.

Our service providers, including analytics, advertising, hosting, messaging, and communication platforms, may operate servers or processing systems in different countries.

Where required by applicable law, appropriate safeguards may be used for international transfers.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including inquiry handling, quotation follow-up, project communication, legal obligations, dispute resolution, security, and legitimate business record keeping.

Retention periods may vary depending on the type of information and the nature of the business relationship.

13. Data Security

We use reasonable administrative and technical measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or internet transmission can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of certain information in a portable format
• Opt out of certain marketing communications

These rights may be subject to legal limitations and may vary by jurisdiction.

To make a privacy-related request, please contact us using the information provided below.

15. Marketing Communications

If you have contacted us regarding products, quotations, projects, or business cooperation, we may communicate with you about relevant products or services where permitted.

You may ask us to stop sending marketing communications at any time. This does not prevent us from sending necessary messages related to an active inquiry, quotation, order, service request, or project.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, social platforms, messaging services, or external resources.

UMY Medical is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external service you use.

17. Children’s Privacy

This website is intended primarily for hospitals, clinics, laboratories, distributors, healthcare professionals, and business customers.

We do not knowingly use this website to collect personal information from children for consumer marketing purposes.

18. Business Customers and Professional Contacts

Much of the information collected through this website relates to business and professional inquiries.

If you contact us on behalf of a hospital, clinic, laboratory, company, distributor, government project, or other organization, we may process your professional contact information for quotation, procurement, tender, project, and business communication purposes.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, data practices, technology, or applicable legal requirements.

The latest version will be published on this page with an updated effective date.

20. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Guangzhou UMY Medical Equipment Co., Ltd.
Email: [email protected]
WhatsApp / Tel: +86 199 2588 4840
Sales Center: No. 8 Jinsui Road, ZhuJiang New Town, Tianhe District, Guangzhou City, PRC